Who we are

Lincolnshire Memorials
57–67 Queen Street
Louth, Lincolnshire
LN11 9BJ, United Kingdom

Email: info@lincolnshirememorials.co.uk
Phone: 01507-622710

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We may collect and process the following personal information:

• Full name
• Postal address
• Email address
• Telephone number
• Details of the deceased (for memorial inscriptions and permits)
• Cemetery details and permit documents
• Payment and invoicing information
• Communication records (emails, phone calls, messages)
• Any other information you voluntarily provide

How We Use Your Data

We use your data to:

• Provide quotes and designs for memorials
• Process and fulfil orders
• Submit memorial permit applications on your behalf
• Communicate with you about your order or enquiry
• Send invoices and manage payments
• Respond to customer service enquiries
• Comply with legal and cemetery regulations

Legal Basis for Processing

We process personal data under one or more of the following legal grounds:

• Contractual necessity – to carry out our services as agreed with you
• Legal obligation – to comply with legal or cemetery authority requirements
• Consent – when you voluntarily provide us with information
• Legitimate interest – to maintain records, improve services, and prevent fraud.

Sharing Your Data

We only share your personal data when necessary, and only with:

• Cemetery or local authorities (for memorial permit applications)
• Our trusted suppliers (e.g. for delivery or engraving)
• Payment processing providers (for card transactions)
• Legal or regulatory bodies if required by law

We never sell your data to third parties.

How We Store and Protect Your Data

All data is stored securely in encrypted systems and physical files are kept in locked premises.

We retain personal data only as long as necessary for our business or legal purposes.

We take all reasonable steps to prevent loss, misuse, or unauthorised access.

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

• Correct any inaccurate or incomplete data
• Request deletion of your data (where legally permissible)
• Object to or restrict the use of your data
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@lincolnshirememorials.co.uk.

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